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Can you add a Team as a Watcher?

Fiona Young
Fiona Young Feb 26, 2020

Our Customer service team are keen for emails to be sent to the entire team when an update is made to the ticket - can we set the team we have created for them as a watcher on each ticket? 

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Sebastian
Sebastian Feb 26, 2020

Hi Fiona,

what you could do is to create a "Team"-user for who you have the teams mail-distribution address configured and add this user as a watcher. Alternatively you may add a script into the create transition which automatically adds watchers, but this requires additional plugins such as scriptrunner.

Regards,

Sebastian

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Matthias Gaiser _K15t_
Matthias Gaiser _K15t_
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Feb 26, 2020

Hi @Fiona Young

welcome to Atlassian's online community.

@Sebastian's suggestion is a possible solution. For similar things, @jchu just posted an article about team mentions - and she also asked for feedback about additional team features you'd like to see. Maybe you want to contact her?

Cheers,
Matthias

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Fiona Young
Fiona Young Feb 26, 2020

Thank you very much - I will read the article and follow up. Thanks! :)

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