We have a next Gen service desk request type with a drop down (access to products) we would like to create an automation that will automatically assign different approvers based on the drop down. Is there a way to currently do this with Automation for Jira?
A method of doing this would be to create an if statement automation.
Test for 1 field with each users name until 1 of the if's becomes true then edit the assignee.
It does make the automation massive though doing this. If you have groups of people you can add an extra condition to each if statement that has the other users in it.
This should get the result you need.
Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...
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