Hello, It appears Jira (under Confluence) now no longer supports pre iOS 16. I have been trying to u

[Aaron Jones]

Hello, It appears Jira now no longer supports pre iOS 16. I have been trying to use the mobile web desktop version since I can no longer use the app. Now the web pages won’t load. Particularly, the actual “Issues” page. When I get to the Issue, the page’s load bar stops at 20%

[Hans Polder · Accepted solution]

Hey @Aaron Jones ,

It could be that your organization admin updated the 'mobile app policy' on https://admin.atlassian.com which allows them to block certain versions of iOS/Android to use the app for their organization. Since iOS16 is pretty recent, I expect that it's not a 'unsupported matter' on Atlassian side, but might have been disabled by your admin.

If this is not the case, can you share more information on which error you're getting when trying to use the app? 

[Aaron Jones]

I spoke with admin and they said it's not something they can fix on their end. 

Also, I'm not using the mobile app because it no longer supports anything pre iOS 16.

Since my iOS (15.8) is no longer supported, I have to use the “desktop version” in Chrome. It works fine until I get to an actual “Issue” page and then it just stalls like this.

Please advise.

[Hans Polder]

Ah, I missed the 'pre' part. I just read the documentation and noticed the same (https://support.atlassian.com/jira-cloud-ios/docs/support-for-app-versions-and-operating-systems/).

I don't think you'll get any support from Atlassian since they ditched pre-ios16 for a reason. Neither for the app, nor for the browser that goes with it. I assume updating to iOS16 or later is not an option for  you?

There is not much I can do from my end, other than stating some standard tips like cleaning your browser cache, restarting the device, and asking others with the same ios version/browser to see if they have the same issue. Hopefully that helps!