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Source tree problem install

nina_bernard
nina_bernard May 31, 2018

Hi, I had some issues with Win10  and I work now on new installation  of win 10.

I try to reinstall SourceTree but when I execute the application and click on "use a existing account " I have a white scrren and when I click on "go to my atlassian" I see that support expire avril 2018 , but I use that in May so I don't know why it can't install now ? 

 

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Mikael Sandberg
Mikael Sandberg
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May 31, 2018

Hi @nina_bernard,

And welcome to the Atlassian Community.

See if the workarounds mentioned in this thread helps, https://community.atlassian.com/t5/Sourcetree-questions/Source-tree-doesn-t-work-on-windows-10/qaq-p/659483

Sourcetree relies on Internet Explorer to access https://id.atlassian.com/ to validate your account, so you could try and see if you can get to that URL directly from IE.

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nina_bernard
nina_bernard May 31, 2018

Hi Mikael 

Tnank you for your answer, I try the first possibility but it isn't working. 

It's weird because it was working before on my old win10. 

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Mikael Sandberg
Mikael Sandberg
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May 31, 2018

Okay, then check out this thread and see if the workarounds in it helps, https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924

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