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Source tree problem install

Hi, I had some issues with Win10  and I work now on new installation  of win 10.

I try to reinstall SourceTree but when I execute the application and click on "use a existing account " I have a white scrren and when I click on "go to my atlassian" I see that support expire avril 2018 , but I use that in May so I don't know why it can't install now ? 

 

1 answer

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Mikael Sandberg Community Leader May 31, 2018

Hi @Nina,

And welcome to the Atlassian Community.

See if the workarounds mentioned in this thread helps, https://community.atlassian.com/t5/Sourcetree-questions/Source-tree-doesn-t-work-on-windows-10/qaq-p/659483

Sourcetree relies on Internet Explorer to access https://id.atlassian.com/ to validate your account, so you could try and see if you can get to that URL directly from IE.

Hi Mikael 

Tnank you for your answer, I try the first possibility but it isn't working. 

It's weird because it was working before on my old win10. 

Mikael Sandberg Community Leader May 31, 2018

Okay, then check out this thread and see if the workarounds in it helps, https://community.atlassian.com/t5/Sourcetree-questions/Use-an-existing-account-window-is-blank/qaq-p/643924

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