Use an existing account window is blank

[Tyson Morio]

After installing SourceTree and running it for the first time I come to the step where I am required to log in to my Atlassian account.  I click the button for Use and existing account and a blank window opens.  I cannot proceed from there.  Please help.

[Mikael Sandberg · Accepted solution]

Try this, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings, that seems to solve it for my users that have had the issue.

[Tyson Morio]

Thanks Mikael,

I set this aside for a time to finish loading other programs on my laptop and also installed all of the Windows 10 updates.  After doing that, the login screen appeared normally and I was able to install SourceTree.  It's possible that, in doing the updates, it performed the same action as you described.

[ankit jain]

please tell me the reason behind this ??

[Ali Raza]

Dear Mikael Snadberg, I followed your method to solve this problem but I failed to solve. are you have another solution?

[ankit jain]

Dear Mikael Snadberg,Ali Raza,

I m facing the same issue and have tried your given method several times.is it something to do with windows 7 and IE 8 ???Do i need to upgrade my windows to 8 or 8.1 or other ???
please help me 

[Mikael Sandberg]

You would need to upgrade to a supported IE version, I would try with IE 11 and go from there.

[Daniel Gessler]

Have you resolved this issue?

[luis garcia]

I have the same issue. Resetting Internet Explorer settings does nothing to fix it.

Current version of IE installed is 11.0.9600.18792

Update Versions: 11.0.46

[Nir Harpaz]

Hi Mikael

Using Windows 10, I've done as you suggested but failed to make the pop up show any info.

should i set IE as default?
Atm i've tried with both chrome and firefox as default browsers.

[Mikael Sandberg]

The default browser has nothing to do with it, SourceTree is using WPF Web View component which relies on IE. You need to figure out why you cannot get to https://id.atlassian.com using IE. Try and turn off compatibility mode in IE and see if that helps. Also try this setting:

Internet Options (or Internet Properties) -> [Advanced] tab
Security
Do not save encrypted pages to disk (uncheck the checkbox).

[Nir Harpaz]

Hi Michael

I navigated to where you said, the box was already unchecked.

I opened this link https://id.atlassian.com with IE and it worked really fine. only cannot access from the installer to continue the installation.

(it stucks on the blank screen even if I logged in with IE to my account)
Any more ideas?

also, is it Microsoft support i should turn to or atlassian's?

[Mikael Sandberg]

There is an issue opened for this, SRCTREEWIN-7244. Someone wrote a workaround tutorial that may work.

[Nir Harpaz]

that was helpful

thanks, that walkaround seems to work for me

[Nir Harpaz · Accepted solution]

To all those who may miss the talking in the replies:

this walkaround here seemed to work for me

thank you Mikael

we can mark this post as solved