It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Source tree doesn't work on windows 10

I've installed source tree on my computer (win-10) . After clicking to "Use and existing account" a new popup window appear, but there is nothing comes to the windows, so I can't use this software. Please see this screenshot . How can i fix this problem? 

Thanks in advance!

1 answer

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Oct 24, 2017

Hi Alberuni, this issue was reported in our bug tracker at  SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future, I'd recommend you to do a search within the Atlassian Community first as you might be able to find the solution from a previous user that encountered your same issue. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!

Cheers,

Ana



Hi Ana,

 

Thanks a lot for your replay. I've searched for the solution here first, but the problem was a little bit different than me, so I thought my problem might be different. By the way, I've just fixed the problem just now by following your instruction.

 

 

Cheers,

Azad

Ana Retamal Atlassian Team Oct 25, 2017

No worries Azad, if you were in doubt, you did the right thing :)

I'm glad my instructions worked for you! If you have any other questions in the future, please come again!

Have a nice day,

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,962 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you