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Source tree doesn't work on windows 10

I've installed source tree on my computer (win-10) . After clicking to "Use and existing account" a new popup window appear, but there is nothing comes to the windows, so I can't use this software. Please see this screenshot . How can i fix this problem? 

Thanks in advance!

1 answer

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Ana Retamal Atlassian Team Oct 24, 2017

Hi Alberuni, this issue was reported in our bug tracker at  SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

For the future, I'd recommend you to do a search within the Atlassian Community first as you might be able to find the solution from a previous user that encountered your same issue. This question for example has been asked in the Community repeatedly :)

Let us know if you need any further assistance!



Hi Ana,


Thanks a lot for your replay. I've searched for the solution here first, but the problem was a little bit different than me, so I thought my problem might be different. By the way, I've just fixed the problem just now by following your instruction.





Ana Retamal Atlassian Team Oct 25, 2017

No worries Azad, if you were in doubt, you did the right thing :)

I'm glad my instructions worked for you! If you have any other questions in the future, please come again!

Have a nice day,


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