hyperlink to a template email in jira ticket


I am trying to add hyperlink to a templte email for example outlook to a Jira issue, that I can just type the reciverand send it and all the fleds are in the template. Is it not including the fileds in Jira ticket and even I can attach something to the email.


1 answer

Can you restate slightly, email templates are sent 'out' from JIRA as part of an issue event notification, adding a Hyperlink that was 'user provided' could be as simple as modifying a template to include a specific custom field:

- https://developer.atlassian.com/display/JIRADEV/Adding+Custom+Fields+to+Email

If you want to provide that custom field value, through email, there are some plugins that can help. Working from JIRA out, you could use JEMH, a mail handler for JIRA 5.x, this allows intelligent processing of email content, allowing a remote user to supply that hyperlink via Directives in the email, eg:

--- body-starts ---

@Your Custom Field = http://www.google.com

This is the rest of the email

--- body-ends ---

If using JEMH, you can use JEMH to allow creation of custom templates rather than modifying JIRA .vm files, and changes can be made 'live' rather than requiring a JIRA restart.

There are other plugins that integrate with mail clients as well as having something on the server which may also work.

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