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helpdesk - jira

Stanislaw Palak
Stanislaw Palak December 5, 2012

I have system helpdesk on jira, user create task on Jira, but I need solution when user send emila od helpdesk address and task will be create automaticly, jira have this capabilities ?

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5 votes
Pavel Zubov
Pavel Zubov September 18, 2016

Hi, Spalak!

I know one JIRA Cloud add-on with the capabilities to automatically create issues on the basis of any users idea posted on feedback forum.

You can find details about it at https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

I hope it will help you!

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Mizan
Mizan
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December 5, 2012

You can use JEMH plugin to create issues automatically via emails

Also refer https://confluence.atlassian.com/display/JIRAKB/Using+JIRA+for+Helpdesk+or+Support

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Phill Fox
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February 20, 2017

Stanislaw Palak



You should now investigate whether your requirements are met by the functionality provided in JIRA Service Desk which provides multiple channels for reporting issues including email, customer portals etc.

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Adam Jacobson
Adam Jacobson
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December 5, 2012

JIRA has some capability to do this. Please see:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

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