i would like to import our it-emails from user via a windows service directly into jira. so far so good. the windows service is working fine.
is there any reason why customers get email-notification only when they create the issue/case via the portal? when i like a new case created via c# to an existing customer, he will not get email notification. the only difference between issues via customer-portal and jira-portal/c# i could find is that the flag for "channel" is different. one says Portal and the otherone JIRA
has anyone an idea for that behavior? is it possible to create issues not in the customer-portal and having a linked customer notified?
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