c# creat issue and link it to a customer >>> email notification is missing Edited


i would like to import our it-emails from user via a windows service directly into jira. so far so good. the windows service is working fine.


is there any reason why customers get email-notification only when they create the issue/case via the portal? when i like a new case created via c# to an existing customer, he will not get email notification. the only difference between issues via customer-portal and jira-portal/c# i could find is that the flag for "channel" is different. one says Portal and the otherone JIRA


has anyone an idea for that behavior? is it possible to create issues not in the customer-portal and having a linked customer notified?




br, andre


1 answer

1 accepted

This widget could not be displayed.

hi @all,

i've found my misstake. in the settings of the project (customer notifications), where the issue was created in, were the options for "send notification by new comments / updates" deactivated. after i enabeled them it is working fine.

br, andre

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 7 hours ago in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

25 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you