Zendesk Connector

I don't seem to be able to install the ZenDesk Connector from the Find Add-Ons and I cannot download it from Atlassian Marketplace. Is it temporarily removed?

5 answers

When will the new version be released? The last update is causing many new problems in our system, and without this integration JIRA becomes much less valuable to us!

0 vote
Andy Nguyen Atlassian Team May 03, 2014

Hi Sean,

If you're using JIRA 6.2 and above, the plugin is not compatible hence not available yet. If you're using JIRA 5.0 to 6.1.7, you can search for it from Find new add-ons and, if you click on the plugin section to expand it, you will see an announcement like this:

  • Signup on www.IntegrateCloud.com, input your zendesk and JIRA credentials, select your filter criteria and the information will start syncing between Zendesk and JIRA.

Seems that Zendesk has been improved in a way that you don't have to install the plugin anymore.


Hi Sean

It hasn't been removed, it is available here

We simply "archived" it as we are preparing our newest plugin for On Premise installations.

If you are using JIRA 6.2 and above we are working on the compatibility of our add on right now, please contact us at support@zendesk.comif you need more info we'll be happy to take you through it.

If you are using JIRA On Demand you can install the newest version of our integration right away by clicking here, it's a brand new integration, completely rebuilt from the ground up!



When should we expect the new version?

Hey guys,

Atlassian is working on compatibility of their framework with JIRA On Premise for mid 2015... until they release this our new add-on won't work on JIRA On Premise. The code is already ready to go, we're just waiting for the framework. 

In the meantime you can use our old version for On Premise: https://marketplace.atlassian.com/archive/net.customware.plugins.connector.zendesk.zendesk-connector-plugin

As for On Demand customers it is already available in the Marketplace under the name "Zendesk for JIRA"



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