It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why do I not receive notifications

Hi,

I created a new project with workflow. One of the transitions fires event that supose to send me email notification. I do not receive any notification. I have followed the instructions here:

https://confluence.atlassian.com/display/ONDEMANDKB/Not+Receiving+Email+Notifications+in+JIRA+OnDemand

but nothing heped. Any Ideas?

Sagiv

3 answers

0 votes

Problem here is that "nothing helped" does not help us. You haven't given us the information about the actual tests you've run while trying to debug this, so we have to ask you them all over again.

Please re-check the settings. Yes, you've got an event being fired, but are you 100% sure that the notification scheme definitely says "on this event, email Sagiv"? And, if you are testing, you have NOT got "email me on my own changes" turned off.

Are there errors in the log? What happens if you try the test email to yourself? Are other people getting email for the event? Are other events sending email ok?

Also can you check your user profile settings. There is an option there I remember where you can turn off emails (not sure how this works exactly, but knew this option exists).

You are probably thinking of the "do not email me on my own changes"

Hi all,

Thanks a lot for your help.

I have turned on the "notify me" and the event fires email to me.

I change the event to send email to someone else, and he got it. So I checked my email adress there, and Im embarrassed to say that it was wrong email :)

I havn't though that it might be the problem becauese I have got in the past confermation email from JIRA.

Thanks a lot anyway for your help!

Sagiv

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Next-gen

Keyboard shortcuts have arrived for next-gen projects!

...ollected feedback from users around the lack of shortcuts, and we’re here to address that: In next-gen projects, I miss the keyboard shortcuts badly. This is particularly true on the Board, but also i...

102 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you