Web form and sending it (via email) to JIRA

Say I'd like to make a web form which customers and users could use to send issues via email to JIRA and to support. Can JIRA read all the fields (name, username, email address and so on)? This comes relevant when support would have to identify and/or authenticate the user.

2 answers

Have you considered Issue Collectors that communicatewith JIRA via REST?

If you really want email as the interface to JIRA and can format your email, handlers like JEMH can route fields into specific JIRA custom fields.

Native webform hosting is a feature Im working on for JEMH, somewhat analagous to Issue Collector, just with JEMH field routing and additional template support.

IMO, authentication and email do not go together, it is too easy to spoof email, identity may only be inferred or assumed based on the from: address, or from JEMH Directives.

This question is a tad old but if you're insistent on using a form, capture your form results by sending the information to an email account and use the built-in mail handler function:



Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

140 views 2 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you