Say I'd like to make a web form which customers and users could use to send issues via email to JIRA and to support. Can JIRA read all the fields (name, username, email address and so on)? This comes relevant when support would have to identify and/or authenticate the user.
Have you considered Issue Collectors that communicatewith JIRA via REST?
If you really want email as the interface to JIRA and can format your email, handlers like JEMH can route fields into specific JIRA custom fields.
Native webform hosting is a feature Im working on for JEMH, somewhat analagous to Issue Collector, just with JEMH field routing and additional template support.
IMO, authentication and email do not go together, it is too easy to spoof email, identity may only be inferred or assumed based on the from: address, or from JEMH Directives.
This question is a tad old but if you're insistent on using a form, capture your form results by sending the information to an email account and use the built-in mail handler function:
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