We want to allow @mentions for users without browse permission.

This question is in reference to Atlassian Documentation: Mentions are not working in JIRA applications

We want to limit our customers from browse user permission but still allow them to mention a user by the syntax [@username] . We expect the customer to know what the username is. Is this possible? 

This currently doesn't work.




1 answer

0 vote

Yes.  That should work fine, as long as the mentioned user has permission to see the issue as well.  Could you define "does not work" in this context?

Hi Nic, thanks for getting back. When I say it does not work I mean that the mention notification email to the user isn't received. The mentioned user does have permission to see the ticket.

Atlassian documentation says mentioned users also need to have browse user permission to get the notification. Seems a little bizarre this should be the case though. 

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

281 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot