User is not receiving notifications when assigned to tickets.
I have checked all of the common causes that I know of, including:
This person did receive notifications once upon a time, but apparently received a lot of unwanted notifications (I don't know the details on this, previous admin handled it). Previous admin did something (don't know what) to reduce that, but it seems like whatever they did got rid of wanted notifications as well.
I am very new at this and have just taken over from another admin that left the project last week, so I may have missed some very obvious problems.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs