Unclaim accounts in Guard

[Prasanna subramaniam]

Dear Community leaders,

I was trying to use "unclaim accounts" in Atlassian Guard, attached the .csv file with the e-mail Id's , I got a mail stating that it is successfully unclaimed, but i could still the accounts in the claim list.

Am I missing any thing here.

Can any one please share me the process to "unclaim accounts"

Thanks,

Prasanna Subramaniam

[Dave Mathijs]

HI @Prasanna subramaniam , once a domain is verified and the accounts are claimed, you cannot unclaim specific accounts, all the accounts in a claimed domain will be managed.. Create a non-billable policy when you don’t want to pay for certain users. You can only set a non-billable policy as the default policy in the local directory.

You can find more info here: Understand authentication policies

[Prasanna subramaniam]

Dear @Dave Mathijs , 

Thank you for your response.  Are you saying that the accounts listed as "Available to Claim" cannot be reduced to zero by "unclaiming" them?

If that's the case, enabling the automatic claiming setting will pull in all accounts, which will consume JIRA licenses. Is that correct?

[Dave Mathijs]

@Prasanna subramaniam My apologies, you are correct.

This documentation page provides more info: Verify a domain to manage accounts

Check the following sections:

• Claim accounts
• Claim account settings
• Change claim settings
• Unclaim accounts

When you unclaim accounts, you no longer manage the accounts and we remove the accounts from your authentication policies. Even though these accounts are no longer managed, users still keep their product access.

To unclaim accounts:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. This step is different depending on your user management experience:
   - Original: Select Directory > Domains.
   - Centralized: Select Settings > Domains.

3. Select Unclaim accounts for a domain.

4. Upload a CSV file with a single column of email accounts you want to unclaim.

   1. Add up to 10,000 email addresses in each CSV file.

   2. The file can't exceed 5MB.

When you unclaim accounts, we notify users on their profiles that your organization no longer manages their accounts.

If you need to, you can claim the accounts again.

[Prasanna subramaniam]

Dear @Dave Mathijs ,

Thank you for the response.

I followed all the steps outlined on the Atlassian page and received an email from Atlassian stating, "7 accounts for xxxxxxxx.com were successfully unclaimed." However, I still see these accounts listed.

We are in the Premium version of JIRA, any limitation with the version?