The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

When accessing the workflow page here:

https://xxx.atlassian.net/plugins/servlet/project-config/HC/workflows

I get an error:
The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.

We have a hosting plan so i dont have access to the logs or is there a way to get at them in the logs. I can create a workflow but this is the page that allows me to pick which workflow should be used so right now i can only create an inactive workflow but cant make it active. Ive tried googling but havent found anything that helps as its a very general error, if there was a more technical error i might be able to narrow it down and try some stuff. Indexing didnt help and i can successfully access the same page for a different project so i think its specific to the current project.

If there is any additional information you need please let me know

2 answers

0 votes

You have to get the logs from where you have hosted it or contact the hosting company (onDemand?). It should be an error with one of the plugin components used in your workflows.

0 votes
Daniel Wester Community Champion Jan 08, 2014

Take a look in Support Tools - you can use them to scan your log files for errors.

There is also https://marketplace.atlassian.com/plugins/com.javahollic.log-tailer-jiraon the marketplace (I haven't used it).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 9 hours ago in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

149 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you