Setting up Secure IMAP service from JIRA

What are the requirements for setting up a secure IMAP connection from JIRA?

I have read the instructions, but am getting a timeout issue from the destination.

- IMAP account has been set up

- using port 993, which has been opened at the destination

- getting the following error when testing:

Unfortunately no connection was possible. Review the errors below and rectify:

•SocketTimeoutException: Read timed out

What could we be doing wrong?

2 answers

1 accepted

Hello,

Have you imported the SSL certificate from your mail server as per described here? Note that even though this page was wrote for Confluence, it also applies for JIRA.

Hence, could you also double check if your JIRA server is able to reach your SECURE_IMAP server using telnet? The syntax will be something like:

telnet $mail_host 993

Best regards,
Lucas Timm

Also, since it's involving an SSL certificate, you may need to confirm that the certificate was properly imported. This is an example on how to test the connect to IMAP server:

tiago@ecrnt-85:~/Downloads$ java -Djavax.net.ssl.trustStore=/opt/jdk1.6.0_35/jre/lib/security/cacerts SSLPoke $mail_host 993
Successfully connected

This is the KB with more instructions to this test.

Cheers

- made sure that SECURE_IMAP was chosen

- imported certificate from server into JDK cacerts file

- all works now.

thnx

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Uncategorized

Friday fun: how many celebrates Midsummer holiday or is this a Swedish tradition only?

Any other country that celebrates Midsummer holiday (this friday 22 June)?  

43 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you