I have administrator access to my JIRA projects, but not global administrative access. I'm using Basic Authentication with a HTTP header.
So far, so good, except many of the custom fields contain the value
customfield_12130:[errorMessage:The action performed required a logged in user. Please log in and try again., i18nErrorMessage:[i18nKey:sd.admin.servicedesk.error.authenticated.user.required, parameters:]]
Other custom fields actually contain useful values.
On the JIRA issues search pages I can see the custom fields just fine.
Why can I see some custom fields but not others?
I'm using my company's Jira Server (not the cloud): https://mycompany/rest/api/latest
I see the error both with /issue and /search.
A friendly sysadmin just gave me temporary global admin access so I can see the definition of the custom field. The custom fields that are having trouble are "Time to Resolve" (customfield_11257) and "Response Time" (customfield_11930). I'm using my own account on the client side. While I temporarily had global administrative access I saw the problem custom fields in question were added by Service Desk and they are locked.
Perhaps this is a bug on JIRA's part that we can't query the custom field values Atlassian provides.
Not an agent, purely client-side (it actually a groovy script using the java-like RESTClient module).
There is a specific endpoint for service desk SLA:
I believe that may be my problem. I'll give it a try.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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