I have administrator access to my JIRA projects, but not global administrative access. I'm using Basic Authentication with a HTTP header.
So far, so good, except many of the custom fields contain the value
customfield_12130:[errorMessage:The action performed required a logged in user. Please log in and try again., i18nErrorMessage:[i18nKey:sd.admin.servicedesk.error.authenticated.user.required, parameters:]]
Other custom fields actually contain useful values.
On the JIRA issues search pages I can see the custom fields just fine.
Why can I see some custom fields but not others?
I'm using my company's Jira Server (not the cloud): https://mycompany/rest/api/latest
I see the error both with /issue and /search.
A friendly sysadmin just gave me temporary global admin access so I can see the definition of the custom field. The custom fields that are having trouble are "Time to Resolve" (customfield_11257) and "Response Time" (customfield_11930). I'm using my own account on the client side. While I temporarily had global administrative access I saw the problem custom fields in question were added by Service Desk and they are locked.
Perhaps this is a bug on JIRA's part that we can't query the custom field values Atlassian provides.
Not an agent, purely client-side (it actually a groovy script using the java-like RESTClient module).
There is a specific endpoint for service desk SLA:
I believe that may be my problem. I'll give it a try.
Have you ever noticed that fixing specific problems might be a door opener for a bigger challenge, affecting a wider audience? This was exactly the case when we, as a service company working with mul...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs