Project Import - Attachments not importing

I am attempting to import a project with its attachments using Project Import.

The attachments are located under /var/atlassian/application-data/jira/import/attachments.

Below is a collection of screenshots navigating through the attachments folder:

Capture.PNG

Is there a reason why the attachments are not importing with the Issues? The project imports with no errors.

1 answer

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Claudio Ombrella Community Champion Apr 13, 2017

Did you specify the path in the Project Import screen? Also does JIRA have enough permissions to read from source and write to the destination. Recently we migrated 270,000 issues between 2 JIRA servers and attachments (a lot) were all imported successfully.

When I select the backup file Jira says, "Backup attachments will be loaded from: /var/atlassian/application-data/jira/import/attachments". It only gives me the option to select the file name for the project data.

I changed the permission to the attachment folder to jira:jira (see below), it was root:root, but the attachments still do not load. Is it possible that the files are not loaded properly in the folder?

ss.PNG

Thanks! I changed some permissions around and was able to get it to work.

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