Project Import - Attachments not importing

I am attempting to import a project with its attachments using Project Import.

The attachments are located under /var/atlassian/application-data/jira/import/attachments.

Below is a collection of screenshots navigating through the attachments folder:

Capture.PNG

Is there a reason why the attachments are not importing with the Issues? The project imports with no errors.

1 answer

1 vote
Claudio Ombrella Community Champion Apr 13, 2017

Did you specify the path in the Project Import screen? Also does JIRA have enough permissions to read from source and write to the destination. Recently we migrated 270,000 issues between 2 JIRA servers and attachments (a lot) were all imported successfully.

When I select the backup file Jira says, "Backup attachments will be loaded from: /var/atlassian/application-data/jira/import/attachments". It only gives me the option to select the file name for the project data.

I changed the permission to the attachment folder to jira:jira (see below), it was root:root, but the attachments still do not load. Is it possible that the files are not loaded properly in the folder?

ss.PNG

Thanks! I changed some permissions around and was able to get it to work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in United States

Topic Tuesday: What's your favorite topic?

Good morning All, Our goal is to get you into the habit of while enjoying your favorite morning drink you are checking the NOVA "space" for topics and comments. Your input is really needed and...

57 views 4 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you