Hello, I have some problem processing mail in HTML-format with the JEMH. Please look at the following example:
Assignment: John Smith
Application Area: AM
ProblemSummary: Upload indirect accounts to all China environments
ProbleDescription: Upload indirect accounts in all China's environment
(test andProd), from attached fil
When sending this mail unformated the Prio, SR, Application, Environment, Assignment and Application Area mapps to correct fields in Jira. The rest of the mail (from ProblemSummary and down), isn't mapped to any fields in Jira and just inputed in the issue description.
However, when sending this mail HTML-formated, all text from AM and further is inputed in the Application Area field. JEMH dosent care about the two line breaks after AM. Any suggestion to have to come around this?
Are you sure the last two Custom Field names are correct, they don't show whitespace (its allowed, and must match the actual fields), also, I see one was called ProbleDescription? Guessing that should be Problem Description? Please confirm all referred fields exist (case doesnt matter, whitespace does).
For HTML related parsing issues, I really need a JEMH Audit History export of the related email to see whats happening, could you please log a support ticket, attach that, and your XML Profile export so I can reproduce what you describe, and suggest a resolution?
Hi Andy, thanks for the replay.
To answer your first questions, yes the last to custom fields are correct. Actually... we use JEMH to import mails we got send to us from or customers, which genereates them from Siebel (So we have a Siebel > Jira import integration). When they generates does mail from Siebel ProblemSummary and ProblemDescription and all fields that come after thoes are in the mail, but we dont use them in Jira, we just want them and all information that comes after to be put in the jira issues description field.
And this works when the mail is just plain text (unformated), but when the mail is in HTML no fields at all gets mapped to correct Jira field.
I will create a support ticket for the other issue.
To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?” That question applies to both implementation and improvements on the Scrum framew...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs