No outgoing email sent for custom field 'user picker' and also its not mentioned in the log file of JIRA too

[Jayashree Shetty]

I have created a custom field which is a user picker. But for a transition where in we have to send emails to 2 users one being the reporter and another the user picker custom field , the email is sent only to the reporter. When i checked the atlassian outgoing log file only the reporter's email details has been listed whereas nothing is mentioned about the mail sent to custom field. However in the Mail Queue in Jira i am able to see both these mails sent but in the log file its only mentioned about the mail sent to the reporter. I dont know why the mail is not being sent to the custom user picker field and no logs are generated.

[Bharadwaj Jannu · Accepted solution]

Jayshree,

as said by the Tibor Heygi, you need to write a email code in your postfunction. The following is a sample

MailServerManager mailsrvmngr = comAcc.getMailServerManager();
SMTPMailServer mailserver = mailsrvmngr.getDefaultSMTPMailServer();
if(mailserver != null)
{
UserUtil userManager = comAcc.getUserUtil();
String gsctaemailaddr = userManager.getUser("gscta<user>").getEmailAddress();
Email email =new Email(gsctaemailaddr);
email.setFrom("<your address>");
mailserver.send(email);
}

[Tibor Hegyi [META-INF]]

Do you have a post function sending the email? If so, move the post function down in the post function list. Perhaps set it to be the last one. This would make the field values saved before the email is sent.