Move support issues to another person

[Juergen Kuersch]

Hi,

I am going to end my responsibility for Jira support contacts on support.atlassian.com within my company.

Is there a way to make sure all technical contacts of my company are able to browse my support tickets, including historical issues?

Best regards,

Juergen

[Tiago Comasseto · Accepted solution]

Hi Juergen, we can add the new technical contacts as participats of your existing support tickets, so that they'll have access to your historical information, it's just that the new tickets will be only visible by their individual acconts.

If you want to proceed this way, I'd kindly ask you to create a support ticket at support.atlassian.comand inform the user acconts you want to include in the participant list.

Cheers