Migrating data from OnDemand to OnPremise JIRA Installation

I am trying to export our JIRA data from OnDemand, so we can import it to our new OnPremise installation of JIRA. The export went fine and I placed the file in the correct location on the server. Now when I clicked restore I got this:

The xml data you are trying to import seems to be from a newer version of JIRA. This will not work.

Now, what can I do about this? Our OnPremise is v5.2.4.1 and I have already created custom fields, screens etc. and would like to not lose all these things by having to install another version of JIRA. What can I do? I only need the epics, issues and subtasks from our OnDemand version...can I get some help with this?

How do I import?!?!? :)

1 answer

1 accepted

1 vote
Accepted answer

As you have set up configurations on your on-premise jira (target jira) instance you will have to perform a project import rather than a full import. In any case, for you to perform an xml import, both jira versions (source and destination must be same)

So in your case, I would recommend setting up a test instance at the same jira version of your ondemand version. Now import the xml backup taken from on demand on this test instance. Upgrade the test instance to and then take export from test instance and import it on the production on-premise instance

THIS will be a time consuming process but the only way to achieve what you want.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Feedback & Announcements

How do you analyze GC logs, thread dumps and head dumps?

Hi awesome community!  In this article, I would like to describe the one of the toolset (service) for the analyze some problems on different Java-based instances, of course, as Atlassian admini...

74 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you