I have ten user licenses in the OnDemand version. The system is erroneously counting disabled users in the license count and thereby is not allowing me to add new active users by disabling others to keep the active count under 10. Everything i read says that this license count included only active (not disabled) users.
I have also looked on line for solutions and found that there is a way to disable license count via Application Access page. Because we are using the on-demand version i do not have access to this page. so that is a dead end.
You do need to remove them from the users group as well as remove their application access. If you are an administrator in your OnDemand instance (we are OnDemand), you should have access to the Application Access item on the left sidebar when accessing User Administration.
I should add that this is for Confluence -On Demand.
Also - I made sure the deleted user was not associated to any groups and still got te error. Hours later - the user I tried to add and recieved errors on gets majically added.
See the error page below.
Can someone help me with the error page iam getting?
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork? We've compiled a list here, along with...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG