Jira Sandbox on demand

[Rostyslav Dobryanskyy]

Hi All, 

I want to create a JIRA instance as a copy of my existing production environment. I have to split different projects and combine some, so I need to be aware that the result suits me and the team. So that I have decided to create a JIRA on cloud instance and import the backup of my existing Production. Unfortunately with no luck. I have received either error or there was no project nevertheless import was successful. 

Thoughts? 

[Harold Wong]

What environment are you running currently in production?

And what errors are you getting? snippets of the log would be helpful

[Rostyslav Dobryanskyy]

I was able to create an instance, but now the Importing issue I have is that the email like noreply@example.com is assigned to the couple users. How can I fix this?