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JIRA System Admin pages render painfully slowly

DI2E Licensing May 11, 2014

It can take anywhere from 10 to 30 seconds to render any system admin pages. This is not a new development. I suspect a poor configuration somewhere. Rather than me flailing around, I would very much appreciate guidance on where to look first.

We're running JIRA v6.2.4 on Centos. Connected to a remote Postgresql database.


3 answers

0 votes
codelab expert May 11, 2014

Are you using https or http?

0 votes
DI2E Licensing May 11, 2014

https and a reverse proxy

0 votes
Bruna Griebeler May 11, 2014

There's a few things to check:

1) When this behavior started? After an upgrade or any network change?

2) Does it help increasing the memory available for the JVM (Both JVM_MINIMUM_MEMORY and JVM_MAXIMUM_MEMORY)?

3) Does the same problem occurs when bypassing the proxy? (Acessing Jira locally, as localhost:port)


DI2E Licensing May 12, 2014

1) It's been slow since I've been here.

2) I see no OutOfMemory errors in the logs. I would wouldn't I?

3) Yes. Proxy does not appear to be the problem.

I'm attaching a splunk output from a test I did. I turned up a bunch of the logging. First datetime below is immediately after I selected "Workflows". Second datetime is immediately after it rendered.

[root@atlassian-jira log]# date --rfc-3339='ns'
2014-05-13 16:04:34.928704410+00:00
[root@atlassian-jira log]# date --rfc-3339='ns'
2014-05-13 16:05:04.635459081+00:00

In the spreadsheet you'll see big gaps in the log entries. Between row 175 and 180, almost 16 seconds elapses. What's it doing?

Between rows 410 and 411, 4 seconds elapse.

Almost 3 seconds between 535 and 536.

In total, it took about 29 seconds before the screen rendered. Which I hope you would agree is terrible.

All guidance appreciated.

DI2E Licensing May 12, 2014

Can't attach a file?

DI2E Licensing May 12, 2014

I opened a ticket with Atlassian. If I can't attach a file this will be too painful. Thanks for sticking with me on this one.

Ishan Liyanage Jul 22, 2014

Hi @DI2E SysAdmin,

Did you resolve this?

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