When trying to reset my JIRA password, I enter my login ID into the dialog, and subsequently receive a "Reset Password" email that, when I click on the link provided, simply takes me to a login page, where a password is required. AND, I don't have a password...that's what I'm trying to reset!!!!!
What am I missing?
...maybe Atlassian could consider the corporate use-case and allow JIRA admins to provide a meaningful / customized message for the login/password related pages. We are payigs huge amount of $$$ for enterprise products like JIRA & Crowd and we are not able to properly integrate then with Active Directory. Every day we get a message from a confused user that is trying to reset a password that he will never be able to reset or others that are failing to login because they don't know what credentials are they supposed to use to login. It can be so easy to provide a customizable text for these screen but all you need is someone that is able to properly envision how does the Active Diretory and JIRA/Crowd integration works.
https://jira.atlassian.com/browse/JRA-35746 - ticket was raise long time ago, but nobody had time to take a look on it.
I would describe the current behavious as big design bug, because it causes user confusions, loss of productivity and unrequired additional jira support tasks.
We're in the same boat. The generic "contact your Jira administrators" message should be customizable, at the very least the "Jira Administrators" part of that message should be a configurable email address. We have a large, international company and no one knows how to get a hold of me.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs