JIRA Reset Password Dialog Problem

When trying to reset my JIRA password, I enter my login ID into the dialog, and subsequently receive a "Reset Password" email that, when I click on the link provided, simply takes me to a login page, where a password is required. AND, I don't have a password...that's what I'm trying to reset!!!!!

What am I missing?

1 answer

Hi Rob,

Is it possible that you have a SSO system integrated to JIRA (such as Crowd for example)? Or, if there is not external login system, you can also reset your password directly into JIRA's database, see this documentation.


...maybe Atlassian could consider the corporate use-case and allow JIRA admins to provide a meaningful / customized message for the login/password related pages. We are payigs huge amount of $$$ for enterprise products like JIRA & Crowd and we are not able to properly integrate then with Active Directory. Every day we get a message from a confused user that is trying to reset a password that he will never be able to reset or others that are failing to login because they don't know what credentials are they supposed to use to login. It can be so easy to provide a customizable text for these screen but all you need is someone that is able to properly envision how does the Active Diretory and JIRA/Crowd integration works.

https://jira.atlassian.com/browse/JRA-35746 - ticket was raise long time ago, but nobody had time to take a look on it.

I would describe the current behavious as big design bug, because it causes user confusions, loss of productivity and unrequired additional jira support tasks.

We're in the same boat. The generic "contact your Jira administrators" message should be customizable, at the very least the "Jira Administrators" part of that message should be a configurable email address. We have a large, international company and no one knows how to get a hold of me.

In my case reset password is not visible. Password was not set for this user previously while creating the user.Then how to set password for this user

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in United States

Confluence Security Advisory

Good morning Members, Not sure if you are aware. Please read the following: https://www.icloud.com/keynote/0RyJ4VEdNUpjDpGfMhfZx9fEg#Confluence_Security_Advisor More details: https://co...

27 views 1 0
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you