It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue creation: Inlining original e-mail in acknowledgement

Our current workflow is as follows:

(1) User sends an e-mail (#1). This happens direcly from a "Report Bug" window in our software.
(2) JEMH creates an issue from #1, and also attaches #1 to the new issue as an .eml file.
(3) JEMH sends an acknowledgement e-mail to the user (#2) to say that an issue has been created (sent as the result of a custom JEMH issue created event). This acknowledgement e-mail #2 contains #1 as an .eml attachment.

Is it possible to inline #1 direcly in #2, so that #2 looks like a standard e-mail reply to #1? (If this is possible, I suppose it might involve using the Velocity/JIRA API to search for the .eml attachment and inline it)

Anyone done something like this before?


3 answers

Or is there a way to automatically just respond to the original e-mail from JEMH (rather than relying on a custom event to send the reply)?

Its possible, but I don't have a coded template for that. Effectively you will want to get the list of comments, and if empty, then the 'in reply to' will be the issue description.  Thereafter, it will be the 'last' comment made.

This output is similar to ServiceDesk notifications I think.

The JEMH TemplateSet screen exposes the 'generic' velocity context used, this includes $allComments for historical reasons.

You could get the text with something like:

#if ($!allComments.getLastComment($issue))
 #set($replyToContent = $!allComments.getLastComment($issue).getBody())
 #set($replyToContent = $issue.getDescription())
In reply to:


You may not want to include attachments in the outbound notification, that can be turned off in the Event Listener Project Mapping.  There is no finer grained filtering of attachments, could be, log a feature request if needed:

Currently there is no exposed method of 'loading' the .eml file in order to access the related content, which could be in HTML any way, tricky.

Thanks, Andy.

I think we'll just include the original e-mail as an .eml attachment.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Europe

Daniel Meisen, kreuzwerker, Video and Slides online

Video and slides from this week's Monday Night Special are online. Learn more about the differences between Atlassian Server/Data Center and Atlassian Cloud from Daniel Meisen, kreuzwerker, and find ...

20 views 0 0
View post

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you