Is it possible to configure JIRA's Clone functionality?

[Hisamitsu Koga]

Normally JIRA Clone function clones all contents including Assignee field data

to cloned ticket. Is it possible to configure JIRA's Clone function not to clone

original ticket's Assignee data to the cloned ticket (in this case, Assignee field data is "Unassigned")? If yes, how can we come true?

[Sam Hall]

Hi Hisamitsu,

I believe the only things you can configure for clone functionality are:

• The link type name given to the link created between original and cloned issues
• The prefix added to the cloned issue summary (e.g. 'CLONE - ').

Info about configuring these on JIRA Server is here: https://confluence.atlassian.com/adminjiraserver073/configuring-issue-cloning-861254006.html

There isn't functionality to exclude certain fields (like Assignee) from the cloning process, as far as I know.

A workaround you can do is add a post function to the 'Create' transition in your workflow. For this, you can use the "Update Issue Field" post function and set the assignee field to "Unassigned".

This will ensure all newly created issues (including cloned ones) get assignee set to "Unassigned".

[Sam Hall]

Your other option is to search the Atlassian Marketplace for add-ons that enhance the clone functionality:

https://marketplace.atlassian.com/addons/top-selling?hosting=server&query=clone

[Hisamitsu Koga]

Hi Sam,

Thank you for your prompt reply. Understood.

[Thuy-Van Watts]

Sam,

does that post function happen all the time?  Even when you're creating a new ticket and have given it an assignee?

Thanks!

[James Sims]

Hi Thuy-Van Watts,

Unfortunately, yes.  The function will happen any time a ticket is created (from scratch and clone) and will overwrite the field even if the user entered an assignee prior to submitting the ticket.  

I, too, researched this a while back and found that most of the workarounds (most require add-ons/groovy) are pretty dirty hacks to recognize the Clone vs. New ticket.

If anyone has a clean and reliable workaround, please update.  thanks..