IncrementalSynchronisationNotAvailableException after upgrade Jira 4.4.4 to Jira 5.1.5


I've just upgraded my Jira from 4.4.4 to 5.1.5.

I'm seeing an error in the logfile for Incremental Synchronisation of the Remote Crowd Directory (2.4).

This error did'nt exist in 4.4.4.

How can I resolve this (fixing the error or disabling incremental sync) ?

This is an extract of my logfile :

(The full synchro is ok).

2012-10-08 17:56:30,328 QuartzWorker-1 INFO ServiceRunner synchronisation for directory 2 starting

2012-10-08 17:56:30,406 QuartzWorker-1 WARN ServiceRunner directory.ldap.cache.EventTokenChangedCacheRefresher Incremental synchronisation is not available. Falling back to full synchronisation










at com.atlassian.multitenant.quartz.MultiTenantThreadPool$

at org.quartz.simpl.SimpleThreadPool$

2012-10-08 17:56:41,829 QuartzWorker-1 INFO ServiceRunner directory.ldap.cache.RemoteDirectoryCacheRefresher found 2932

4 answers

This widget could not be displayed.

Are you using Crowd for user management? If so, the message means it needs to full sync which is not surprizing given the upgrade.

Have you attempted to restart Jira yet to make sure it was not artifact of the upgrade process?

This widget could not be displayed.

Yes we are using crowd for user management, and I've restarted 2 or 3 times Jira.

Before (in 4.4.4) this error was not present in the logfile, and nothing was modified by me. So I suppose that something was updated by the upgrade tool.

How can I avoid this recurrent error (every hour) ?


This widget could not be displayed.

The only other items I can think of which you probably have already done.

1) Look at the logs on both sides (Jira and Crowd) Is crowd seeing the Jira requests?
2) Double check the parameters on the Jira side (assuming crowd was not upgraded). Maybe some configuration parameters got lost along the way.
3) Pretend this is a new crowd and jira integration and follow the steps outlined in the documention to make sure your parameters match.
4) Double check the Jira upgrade guides for each version in case there is something there
5) Contact support

Is there a way to force a full sync initiated from the crowd side? Maybe you will get some different error messages to figure out what is wrong?

Is there a way to force a full syn initiated from the Jira side?

This widget could not be displayed.

We just upgraded from 4.4.3 to 5.1.6 and we're seeing the same thing at our site. Jira responds to the error by doing a full synch. This seems like a bug rather than a config problem. I'm doing a few more sanity checks before logging the problem with Atlassian support.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 7 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

13 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you