It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Importing 3 Projects from OnDemand to a Download instance containing projects

I have an OnDemand Instance containing 3 projects, whcih i need to import into our new Download instance.

I cannot do this through the initial set up wizard as the Download instance already contains projects.

My thoughts where to follow this:, Although there will be 3 projects in the backup file from the OnDemand and I am not sure of this will work?

Does anyone know if this will work, and if not, a suggested solution?


3 answers

1 accepted

You will have to do the project import 3 times. But more importantly, the downloaded JIRA version should match the onDemand version.

You will have to install a temporary JIRA with current onDemand version I guess and wait for the downloaded JIRA version to catch up!

I am in the same position. We have upgraded our JIRA standalone instance to 5.2.11 which is said to directly import the On Demand backup. Doing the Restore Backup worked and the projects are now in my temporary instance of Jira 5.2.11. HOWEVER, I no longer have a selection to Backup the database. The only selection in the Import & Export section is for external system import.

How can I perform a backup that I can then use to import the individual projects into our production standalone JIRA?

I have successfully got individual projects that were initially in Jira 6 OnDemand to be imported into a sandbox copy of our Jira 5.2.11 standalone instance.

  1. Create a backup of the OnDemand data.
  2. Create a separate sandbox, install a copy of Jira standalone 5.2.11.
  3. During installation where you can enter the title of your instance, there is a link to 'import your existing database'. Select that link and import the OnDemand backup created in step #1.
  4. When the login screen is available, login using the Jira OnDemand sysadmin account. This account has more permissions than just a jira-administrator account.
  5. Verify your data has been imported into your sandbox.
  6. Go to the Administration screen while logged in as sysadmin. Perform another backup of this data creating a 5.2.11 version of the original data. Save this backup in a separate location for import later.
  7. Now restore a copy of your existing production data into your sandbox instance.
  8. Verify your copy of production data is available in the sandbox. Note that your login is probably the same as you use in production, so be sure to login with a jira-administrator account id.
  9. Next, from the Administration screen select 'Restore a Project'.
  10. Select the 5.2.11 sandbox backup of the original OnDemand data.
  11. The xml is read and you then can select the individual project to import. You may ONLY import one project at a time.

Good luck.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

102 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you