ITIL and Service Management support in Jira

Hi Guys,

I realize this topic has been raised several times throughout the past years:

How much of ITIL and Service Management Processes can be deployed using Jira? My taking of all posts I read so far is that Jira is in its heart an issue tracking system. While it could serve as a great Helpdesk/ Support ticketing system, it has very limited "out-of-the-box" features that support ITIL practices or things like integration with CMDB. One can of course use the customization power of Jira to have some of basic ITIL features implemented but this is not as powerful as dedicated tools such as OTRS etc.

So my question is, is this still the status quo or do we have some considerable changes in that area?

Many thanks for your help!

1 answer

the only thing I see as far asthe ITIL support is the workflow.

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

288 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot