As all the relevant information of a company like material, purchase orders, warranty ,etc. is available on SAP. We want to use this information while configuring JIRA.
Is there a possibility in which JIRA could be used to update SAP tables and SAP could be used to update the JIRA database.
For example, there is a machine with serial number - 1234, its current status would be available on SAP. If an issue is logged on JIRA for that machine, all the data like parts required , invoices issued,etc. could either be logged on JIRA or SAP but need to be seen on both portal.
Else there would be a need to re-enter the data rendering on of the portal unused.
Ah, I was expecting the standard "can we integrate" without any definition of what the user means by "integrate", but this is unusually clear.
Yes, you can do this, but you'll need to do some coding, and put a bit of thought into it. It's worth breaking into two parts which you can think of separately.
First, there's "do stuff in Jira, which updates SAP". You can write post-functions or listeners which will pick up events in Jira and then somehow post them into SAP. You could send email if SAP can listen and interpret them.
Exactly how you do the posting is mostly up to what SAP can accept as an interface (which I'm fuzzy on - my limited experience with SAP has told me it's a complete mess internally and nigh-on unusable both for humans and other computers, but it really is very limited and I'm blaming the people who "designed" it for that particular site).
Secondly, there's "do stuff in SAP, which updates Jira". Some options:
what about this integration? Have you been able to implement it?
In our case, we are interested in retrieving data (for example material code + description) from SAP but it cannot be done with Database custom field because the huge number of record kill performances.
Just stumbled accross this question, regarding hugh amount of data being load from another system we made some good experiences with Database Custom Field Pro. In our use case we added a customer search box in JIRA directly connected to our ERP, something about 500k results without filtering. This addon can be configured to search for a string with at least 3-4-5 letters and another injected where clause based on another custom field so it narrows down the list a lot.
Nevertheless, don´t do this directly on ERP´s production db but use BI tables instead...
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