How to populate JIRA fields based on incoming email


I setup jira to create issues whenever an email arrives.

Now I was wondering if there is a possibility for jira to scan the mail for a keyword and add the value after that keyword into a custom field.

Any idea how that might work?



1 answer

0 vote

Not with the built-in "mail handlers".  They read some of the message, but don't try to do anything clever.  Subject, priority, body and some user stuff is parsed out.

As there's so many things you might want to do with incoming email, it's impossible to code a generic case and hard to code one which is flexible.  Atlassian have left it to 3rd parties to do that sort of thing.

Your options are to write your own handler, or have a look in the marketplace to find one that can do what you want.  As usual, I'll mention JEMH, as Andy has done all that hard work to make a truly flexible mail handler (and more)

Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted yesterday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

157 views 12 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot