I have been using Cloud JIRA (version: 1000.1010.2, build: 100044) now. I want to disable to edit a closed issue completely. However, I can change assignee field, add comment, edit description etc. on a closed issue now. How can I disable to perform those things on a closed issue completely?
Edit the workflow and place the "do not edit" workflow property (jira.issue.editable = false) on the "closed" status.
You can see an example of it if you look at the default JIRA workflow, and see https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html
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Still can add in Comments after putting in the workflow property jira.issue.editable = false. Is there anyway to stop adding Comments after issue is closed?
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yes. in the property, i added Property key = "jira.permission.comment.denied" and Property Value = " '' " (2 single quotation mark). Works for me :)
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If the customer performs the comment via an email reply though, how would they know their comment has been stopped?
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For this, I used the email template and mentioned that when the Support Request/Ticket is resolved they can either reference the support number in the future or to create a new Support Request/Ticket.
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