How do I enable "mentions" in Jira on demand

Hi,

I have Jira admin permission in our epages Jira Ondemand instance. I am trying to use the mention feature in the comments field by typing "@ + username" but the autocomplete is not popping out. When I type "@username" and click on enter, the system would not tag the user.

Could you please direct me to the documentation that guides you on how to set mentions please?

Cheers!

PD. the @+username works on our confluence, but not in Jira

2 answers

1 accepted

This widget could not be displayed.

Hi, you need two things for it to work in JIRA:

  1. The global Permission "Browse Users"
  2. The Renderer of the field you are using (e.g. comment field oar any custom filed) needs to be "Wiki-Style Renderer"
    1. set this in the corresponding field configuration

That's all that's needed. Also this actualy should work out of the box in JIRA ondemand, have you played with any of the two points before?

Hi,

Thanks for your quick reply, let me respond to your question, and eventually close the ticket tomorrow as right now I am wainting to get a response from someone in my team.

Cheers

This widget could not be displayed.

I'm back, it worked. Again, thks for ur quick reply and detailed explanation :)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

176 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you