How can I control the Mail Handler to use POP instead of IMAP?

I have setup a POP server for the mail handler to access but I keep getting the following error message indicating that mail handler is using IMAP. I am using JIRA 4.0.

2013-03-18 12:34:26,394 JiraQuartzScheduler_Worker-1 ERROR ServiceRunner Create/Comment Service SBMWD [service.services.mail.MailFetcherService] Create/Comment Service SBMWD[10010]: Error connecting to host 'mail.foobar.com' as user 'test' via protocol 'imap': javax.mail.MessagingException: Connection timed out: connect; nested exception is:

java.net.ConnectException: Connection timed out: connect

1 answer

0 votes
Janet Albion Atlassian Team Mar 18, 2013

Hi Ali,

You can change the connection type via Administrations > Mail Server > edit the Pop Server > make sure to specify pop instead of imap in the Host Name.

In general, the error that JIRA throws here indicate that it has problem connecting to mail server (mail.foobar.com). Thus, you can check if:

  1. the mail server mail.foobar.com is running
  2. make sure it is accessible from server where JIRA is installed . You can test using telnet command
  3. check if there any antivirus or firewall or anything that possibly blocking the mail server's port number in JIRA's server

Good luck.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 12 hours ago in Canada

Happy New Year - First AUG of the year - great success

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019.  We had our first AUG last night featuring Tempo Timesheets.  A great presentation and lots of int...

15 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you