How can I control the Mail Handler to use POP instead of IMAP?

I have setup a POP server for the mail handler to access but I keep getting the following error message indicating that mail handler is using IMAP. I am using JIRA 4.0.

2013-03-18 12:34:26,394 JiraQuartzScheduler_Worker-1 ERROR ServiceRunner Create/Comment Service SBMWD [] Create/Comment Service SBMWD[10010]: Error connecting to host '' as user 'test' via protocol 'imap': javax.mail.MessagingException: Connection timed out: connect; nested exception is: Connection timed out: connect

1 answer

0 votes
Janet Albion Atlassian Team Mar 18, 2013

Hi Ali,

You can change the connection type via Administrations > Mail Server > edit the Pop Server > make sure to specify pop instead of imap in the Host Name.

In general, the error that JIRA throws here indicate that it has problem connecting to mail server ( Thus, you can check if:

  1. the mail server is running
  2. make sure it is accessible from server where JIRA is installed . You can test using telnet command
  3. check if there any antivirus or firewall or anything that possibly blocking the mail server's port number in JIRA's server

Good luck.

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