Excel Connector issue logging in


I am having an issue with the Excel Connector add-on. I am generating an issue list in JIRA, exporting to Excel and then attempting to login to JIRA from the spreadsheet from the Excel Connector add-on tab in Excel.

I am getting the following error message

11/07/2014 12:00:02 Connecting to JIRA at https://jira.kemptechnologies.com:8443 as ddaly.
11/07/2014 12:00:05 Connected to JIRA successfully.
11/07/2014 12:00:28 ERROR: com.atlassian.cache.CacheException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:SELECT ID FROM customfield WHERE cfname =  ?  (Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=')
11/07/2014 12:00:28    at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Excel2JIRA.JiraSoapService.Excel2JiraSOAPService.getDropDowns(String in0, String[] in1, String[] in2, String in3)
   at Excel2JIRA.JiraConnector.GetDropDowns(String[] issueKeys, String[] columnNames)
   at Excel2JIRA.ExcelPopulator.RefreshSheetNew()
   at Excel2JIRA.RefreshWindow.RefreshWindow_Shown(Object sender, EventArgs e)

It seems to connect alright, but when I attempt to refresh I get a similar error message.

Can anyone help me?

2 answers

Hello Donncha,

Which language do you use in your JIRA and Excel?

English in both

0 votes

You're getting a collation error: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE

Seems you need to switch your excel to use the same colation as JIRA which is UTF8.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

209 views 3 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you