Email notifications for non jira users

Hello, Im using jira ondemand and I'm new with it. I'd like to ask if any one knows how to make jira as a support system?

I just need to make jira send notification email to non jira users who send issues to us (via email). This means that these customers don't have jira accounts.

ex:

useremail@domain.com sends to -> support@company.com

after that, notification message should be sent and received. Hoping for suggestions. Thanks in advance

1 answer

to clarify:

useremail@domain.com sends to -> support@company.com

after that, notification message should be received by useremail@domain.com. Hoping for suggestions. Thanks in advance

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

72 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you