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Email Configuration

Hi,

I need a option to create a ticket based incoming email address. Say for an example, if there are 10 users in Project A with 10 different e-mail address and 5 users in Project B with 5 different e-mail address, when someone on the Project A send an e-mail, the task needs to be created only in Project A. Similarly, if someone from Project B send's an email, ticket needs to be created only in Project B. Can you please let me know if there is some option for configuring the same please.

2 answers

Hi Rajesh,

It is possible. For each project you'll need to configure a:

- Mail handler
- Permission Scheme

In the mail handler you'll set a service for JIRA create issues via email in some project. And, in the Permission Scheme, you will define who is able to create issues on that same project. An user can not submit an issue (via email, API or interface) if it doesn't have the "Create Issue" role on the permission scheme.

Best regards,
Lucas Timm

In short yes you need a combination of mail handler and permission scheme. If you create two mailboxes and get users to mail the right mailbox, then the default handlers would work. However, this approach doesn't scale.

JEMH provide Project Mappings which allow fine grained routing of email to target project based on sender email address, specifically to reduce manual effort in collating issues, addressing this scenario. It allows all mail to come into a single inbox, therefore, scales.

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