I’m having two issues with creating cases from email. The first is that the emails are removed from the mailbox. I would prefer to move these to a sub folder if that’s possible. From memory it was possible in older versions of JIRA.
Secondly, all jobs are logged with the priority Major which I can’t seem to change.
Thanks in advance,
I am assuming you are reffering issue creation by email in JIRA.
For your first question, may be you can try writing outlook rules to copy the email to some folder.
For second one, in the outlook mail, you can set "high importance" &"low importance" for each email, based on this parameter JIRA priority also changes.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot