The hostname (ldap.example.com) that we used, when configuring JIRA's user-directory, resolves to several IP-addresses -- we run several replicas for load-sharing and redundancy.
Today we had a problem with one of the replicas and JIRA began having intermittent problems of its own with logins. The error, showing under "Technical Details" of JIRA's apologetic error-page was "Connection Refused".
This surprised me, because I expected JIRA to go through all IPs returned by gethostbyname() -- not give up after failing to connect to the first address on the list.
Is there a way to configure the directory in JIRA to make the LDAP connectivity reliably survive an outage of one of the LDAP-servers? A downed LDAP-server may still introduce a delay (although JIRA could try connecting to all IPs in parallel), but, as long as one of the LDAP-servers remains up and reachable, the user should not get an error...
Perhaps, I can somehow list multiple ldap.url-fields for the same directory? Thanks!
Hi Mikhail, JIRA currently does not support LDAP failover. From JIRA point of view ldap.example.comis a single host and in the event of a connection failure, JIRA won't try other IPs.
Additionally, there is an improvement request already opened for this here. You may add yourself as watcher and include your comments there.
Thanks Tiago. Sadly, the ticket you linked to is 3.5 years old, has 42 votes, and yet it still has no assignee. I don't think, I can add much to it -- people have said all the right things back then.
It is rather disappointing. Had this been an open-source software package, I would've added the feature myself over the weekend...
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