We noticed with using the the bulk edit and transition issues button, the status of the issue doesd not change from Open to Complete as in the workflow.
Does bulk edit transition follow the project workflow?
Bulk edit never does anything to an issue that could not be done by a normal edit or transistion.
In other words, bulk edit "follows the project workflow". If it does unexpected things, then you'll find you can do the same in a single issue update.
You'll need to look at what it's doing in detail to work out why it does something "unexpected". start by trying to do the same to a single issue.
We left off the comment required checkbox that workflow requires. In bulk edit it ignores it but puts the issue in a state where we cannot change Resolution.
Now the records are in a status where we cannot get the Workflow button to appear
an bulk edit does not have the Reject Transition
Workflow does not require a comment, so I don't know where you're getting that from (plugin? which doesn't work for bulk edit?)
"Issue in state where we can't change resolution" implies you've not configured your workflow to allow resolution change. So check your workflow
"Records are in a status". I assume you mean "issues" and there are no workflow options - again, read your workflow. What transitions are there out of the status? What are the conditions on them?
Its a custom field we call Required Comment. JIRA Custom Fields extensions plugin.
I bulk edit if you do not select the box for the Require Comment custom field. The workflow change to Resolution field is ignored and we lose the buttons in the custom screen to Reject again or to Bul Edit Reject again
The Issues are in a state where the changes are ignored( workflow status change)
and we lose functionality fo the record.
Workflow:
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