Block reporters from updating their own ticket Edited

Hi,

In our project we created a transition "submit" for user to submit the ticket. after that transition our operation team will evaluate and process the request. at this point we would like to block the reporters from editing the ticket so processing the ticket will be based on the initial information submitted. I could not find a way to implement it, any ideas?

 

1 answer

0 votes
Sam Hall Community Champion May 12, 2017

One way is to make the issue read only using workflow step properties on the statuses after your 'submit' transition.

Then implement a global 'Edit' transition in your workflow, with a transition screen that includes the fields you want allow your ops team to be able to update. 

You can then set a conditions for that 'Edit' transition such that it only visible to your ops team members.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

130 views 6 8
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you