Base URL fail. http://xx.xx.xx:8080/secure/Dashboard.jspa is blank.

Hi everyone,

JIRA is not able to access itself through the configured Base URL

I have a fresh Jira 7.3.8 installation. No proxy, no apache. Fresh ubuntu 16 + fresh jira. All pages are accessible exept for /secure/Dashboard.jspa.
It hangs with a white page. I came through many sugegstions but all of them concern certificates and SSL, but I before I start configuering SSL I want simply access dashborads from :8080.
Maybe that's some ubuntu security settings?
Can you please help?


ERROR [] An error occurred when performing the Base URL healthcheck:
org.apache.http.conn.ConnectTimeoutException: Connect to xx.xx.xx.:8080 [/xxxxxxxx] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(

Caused by: connect timed out

1 answer

This widget could not be displayed.

It is what the error says - the server cannot reach itself over the base url you've given it.

This usually means you've got a misconfigured network, or a firewall on the local machine that blocks access from xx.xx.xx.xx to xx.xx.xx.xx on port 8080.

Check the firewalls and that /etc/hosts is correctly referring to localhost and your ip address if it's in there.

A simple test on the server is to try the command line:  telnet xx.xx.xx.xx 8080 will try to open a connection on that port and might give you a more useful error message.

Thanks Nic for the prompt reply. I'll get our nework team to sort it out. Meanwhile I was successul to "wget" with response 200, but "wget my-host-ip: 8080" ends up in "failed: Connection timed out. Retrying." 
But jira is fully accessible from the DNS name, it is just long, ugly AWS name.

Sounds like my-host-ip is not set up correctly

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

139 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you