Auto response email sent to non-JIRA users and automatically add other users for notification based on text match in subject


I'd like to be able to set up JIRA in a service desk style, and the flow would be:

  1. User (usually contains other cc'd people) emails support group email distribution (this can be a JIRA or a non-JIRA user)
  2. JIRA ticket gets auto created
  3. If subject contains the "application name", then auto assign it to a specified user.
  4. Auto generate notification email to all related parties (original sender, cc, assignee)

I tried to set a default user in the JIRA mail handler to watch different folders set up to contain emails only related to that application, but that only works if the report is a non-JIRA user.

I also tried JETI but it doesn't let me add the assignee according to application name from the JQL.

I heard about the plugin Notification Assistant, which can fire notifications according to the application and even to non-JIRA users, but it's missing the feature that JETI has, which is to save all the emails into a custom field and send the email to everyone.

Is there a simpler solution instead of getting both plugins?

1 answer

Hi, have you continued to use JETI? If so, can you tell me if it successfully sends emails to everyone in the custom field for auto-replies? I am trying to get auto-replies to comments sent to all of the users in the custom field, JETI is only sending the auto-reply to the sender of the email. I don't know if this is just how it works or if I have my setup wrong. Thanks.

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