Assignee notification does not work, very strange

Hi

Very strange problem, below is the scenario:

User A assigns and issue to someone within a project by selecting Assign function and that assignee will get notification email, but if user A selects Edit and then assigns the issue then that would not send out notification to the assignee. Other users are able to assign issues in both ways and notifications work, this particular user A is the only one who has that problem. Checked all the rights, compared to other users, everything is identical, this does not make sense

Does anyone have any suggestions?

Thank you

2 answers

This widget could not be displayed.

Have a look at the notification scheme. There must be an action sending a notifiication to the new assignee.

This widget could not be displayed.

Hi

Thank you for your reply

I have checked, notification scheme is OK, other users do not have that problem, only 1 user, any more ideas?

Thank you

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

171 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you