Admin cannot access because account was deactivated by mistake

[Ernesto Arias]

Hello, 

My colleague who is the one that created the work environment and invited me to join cannot access her account anymore as it has been deactivated. 

Can you please help to check if it is possible to reactivate? 

Account: [REDACTED]

[Joseph Chung Yin · Accepted solution]

@Ernesto Arias -

Welcome to the community.  In addition to other community leaders' suggestions (if they don't work for you), you should reach out to Atlassian Support (https://support.atlassian.com) for their further assistance.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Shannon S]

Hi Ernesto,

I see our Customer Advocate team replied to your support ticket, letting you know that this user was informed of why her account was deactivated.

If you have further questions, reply directly to your support ticket with the Customer Advocates.

Take care,

Shannon | Atlassian Community Support