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Access for Jira Software users

My team uses Jira Software Cloud. We're considering using Confluence Cloud, but this permissions-related question will be a key factor in our decision.

Without enabling full, anonymous access, can we give Jira Software users read-only access to Confluence content without granting Confluence licenses?

Basically, we fully understand we'll need to purchase licenses for editors. But we have a number of Jira Software users who will need access to view (but not edit) the wiki. We'd prefer not to have to pay for licenses for read-only users. I realize we could permit public/anonymous access, but we don't want to risk some of this content being accessed by people outside of our organization.

Just seeing if this is possible, thanks!

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There are three ways you can get access to Confluence:

  • Be a Confluence user
  • Be a Jira Service Desk customer - you will then be able to see articles in any knowledge-base (Confluence space) linked to the JSD portals you have access to, but nothing else in other Confluence spaces
  • Via anonymous access

Is a Jira Service Desk customer the same as someone who has submitted a Jira ticket and created an account where we can track their tickets? 

We have an identical situation. 

We have both Jira Software, Jira Service Management, and Confluence and want to offer customers the ability to submit tickets (Jira) and then also be able to access our documentation (Confluence).

Do we need to purchase a license for every person who wants to view our documentation via Confluence?  

If so, this then begs the question: Does every user (person who submits a ticket via Jira) also have to have a license to access Jira?

Trying to fully understand before we launch this to our audience.

Thank you for your insight,



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