Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Access for Jira Software users

My team uses Jira Software Cloud. We're considering using Confluence Cloud, but this permissions-related question will be a key factor in our decision.

Without enabling full, anonymous access, can we give Jira Software users read-only access to Confluence content without granting Confluence licenses?

Basically, we fully understand we'll need to purchase licenses for editors. But we have a number of Jira Software users who will need access to view (but not edit) the wiki. We'd prefer not to have to pay for licenses for read-only users. I realize we could permit public/anonymous access, but we don't want to risk some of this content being accessed by people outside of our organization.

Just seeing if this is possible, thanks!

1 answer

1 accepted

0 votes
Answer accepted

No. 

There are three ways you can get access to Confluence:

  • Be a Confluence user
  • Be a Jira Service Desk customer - you will then be able to see articles in any knowledge-base (Confluence space) linked to the JSD portals you have access to, but nothing else in other Confluence spaces
  • Via anonymous access

Is a Jira Service Desk customer the same as someone who has submitted a Jira ticket and created an account where we can track their tickets? 

We have an identical situation. 

We have both Jira Software, Jira Service Management, and Confluence and want to offer customers the ability to submit tickets (Jira) and then also be able to access our documentation (Confluence).

Do we need to purchase a license for every person who wants to view our documentation via Confluence?  

If so, this then begs the question: Does every user (person who submits a ticket via Jira) also have to have a license to access Jira?

Trying to fully understand before we launch this to our audience.


Thank you for your insight,

 

Terry

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

406 views 13 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you