I'm trying to create an integration where an alert created in opsgenie through an integration with solarwinds creates an incident automatically in jira. However, the alert is being opened but the incident in the jira is not
This Community article might help with troubleshooting why your Opsgenie alerts are not creating Jira issues: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628
Let us know whether or not that helps!
If your Jira DC instance has access to the internet, OEC probably is not needed.
Otherwise, you will need to install the OEC service on a server. OEC will sit in the middle of Opsgenie >> Jira, which will then execute a script to create Jira issues from Opsgenie alerts.
Typically we see most customers installing this on the Jira server: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/#Integration-via-OEC--for-Jira-Software-Server--amp--Data-Center-Usage-
@Nick H a doubt I can automatically open in jira, but when answering the incident it does not update the alert, today in jira we have as a default open all incidents with low priority and updated times, in this case use automation to update the priority however it does not return to opsgenie nor create the incident on opsgenie.
How can i get the value that opsgenie sent priority to the python file from oec?
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events