Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

opsgenie x jira integration

I'm trying to create an integration where an alert created in opsgenie through an integration with solarwinds creates an incident automatically in jira. However, the alert is being opened but the incident in the jira is not

1 answer

0 votes
Nick H Atlassian Team Jun 16, 2021

Hi @Wagneralcantarasilva ,

This Community article might help with troubleshooting why your Opsgenie alerts are not creating Jira issues: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628

Let us know whether or not that helps! 

Good morning Nick!
I performed the procedure but it didn't work, I use the OEC obligatorily because we have the jira data center, on the contrary, it works from jira to opsgenie. But from opsgenie to jira it won't

Capturar2.PNG

Nick H Atlassian Team Jun 16, 2021

If your Jira DC instance has access to the internet, OEC probably is not needed.

Otherwise, you will need to install the OEC service on a server. OEC will sit in the middle of Opsgenie >> Jira, which will then execute a script to create Jira issues from Opsgenie alerts.

Typically we see most customers installing this on the Jira server: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira/#Integration-via-OEC--for-Jira-Software-Server--amp--Data-Center-Usage-

by the logs it seems it is sent to the jira but the opening of the incident itself is not performedCapturar3.PNG

this OEC configuration is done tb, there is a server with it already installed

@Nick H 

be able to perform the opening here, now I would only need to set it as a condition so that only P1 and p2 is opened because now it is opening all alerts

Nick H Atlassian Team Jun 17, 2021

Hi @Wagneralcantarasilva ,

If you only need P1 or P2 Opsgenie alerts to create issues in Jira, then you can edit the filter of the integration here - in the For other Opsgenie alerts: section:

jcomm1.jpg

Like Wagneralcantarasilva likes this

@Nick H  how can i get the value that opsgenie sent priority to the python file from oec?

@Nick H a doubt I can automatically open in jira, but when answering the incident it does not update the alert, today in jira we have as a default open all incidents with low priority and updated times, in this case use automation to update the priority however it does not return to opsgenie nor create the incident on opsgenie.

 

How can i get the value that opsgenie sent priority to the python file from oec?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

842 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you